FAQ'S
How can we help you?
DELIVERY
WHAT COURIERS DO YOU USE?
Royal Mail tracked 48 and Royal Mail tracked 24
DO YOU SHIP OVERSEAS?
Yes we ship items internationally using Royal Mail International tracked and signed for
WHAT HAPPENS IF I DON'T RECEIVE MY PARCEL?
Every order we send is covered against loss or damage up to £150 or the value of the item, whichever is lower.
QUALITY
ARE ALL YOUR INGREDIENTS VEGAN?
Yes, all of our products are vegan and cruelty free
ARE THE LASHES REUSABLE?
Our strip lashes are reusable 15-20 times if the correct aftercare is carried out.
HOW LONG WILL THE LASHES STAY ON FOR?
They will stay on for up to 7 days. However if maintained well they can last for from 7-14 days.
ARE THESE LASHES SUITABLE FOR SENSITIVE EYES?
Yes, all of our products are latex free and kind on skin and eyes.
CARE
HOW DO I STORE MY GLUE?
Glue must not go below 0°C. For optimal performance, store at room temperature.
HOW LONG DOES IT TAKE TO APPLY LASHES?
The lashes will take no longer than 5 minutes to apply.
RETURNS
CAN MY ORDER BE RETURNED?
If you receive an item damaged or faulty we will of course exchange or refund this for you. If you receive a damaged/faulty item you must notify us within 7 days and these must be returned unworn/unused. Any issues reported after this period can not be rectified.
Please contact us via our returns form